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Posting Number: 13026
Area: Other
Posting Agency: Watton Employment Services Inc./Northumberland
Application Method: Email your resume to: Recruit.Oshawa@concentrix.com

Note: Please Apply for a job only in the manner specified Failure to do so may result in your application not being properly considered for the position.
Submit Application By: 08-Mar-2019
Job Type: Sales and service occupations
Student Job: No
Job Title: Customer Care Ambassador
Job Description: At Concentrix, we choose to promote from within, with 95% of our leadership team starting their career as an Inbound Advisor. We are proud to be able to offer stable, career enriched opportunities. As a part of the Customer Care Team you represent one of our leading automotive clients, General Motors of Canada Company. The Customer Care Ambassador is the first point of contact with current and potential customers and external parties. Responsibilities include: • Answering general customer inquiries, • Obtaining customer information and data, • Inputting and maintaining consumer data and file information. • Serving as a liaison between our customers and the client while partnering with dealerships and other departments to resolve product and service issues
Number of Positions: 1
Hours per Week: 40.0
Days/Hours of Work: • The ideal candidate will be available to work any 8-hour shift between the hours of 8 AM – 11 PM, Mondays through Saturdays and conscientious and flexible to rotate shifts, as needed
Training Details: What we offer: • Full-time opportunities with competitive salaries and a lucrative monthly incentive programs allowing you to earn more on top of your regular earnings. • Interactive training and supportive environment • Career pathing and advancement • Medical, dental and vision benefits, life insurance and pension plan • Free parking and transit accessible location
Additional Information: Job is: Permanent Full Time
References Required: No
Void Cheque Required: No
Uniform: No
Job / Location is Wheelchair Accessible: No
Insurance Type: WSIB
Qualifications: Qualifications: • High school diploma (or equivalent) • Basic computer proficiency (including knowledge of Windows-based applications) and able to multi-task • 1 year of Customer Service experience (e.g. retail, restaurant and or call centre experience) • Dedication to succeed • Strong empathy skills and the ability to speak to people of all demographics • Excellent communications and analytical skills required • Good writing and typing skills.
Working Conditions: Responsibilities: • Greet customers in a courteous, friendly, and professional manner • Listen attentively to customer needs and concerns; demonstrate compassion while building rapport with customers • Maintain current knowledge of client’s products and services • Participate in activities designed to improve customer happiness and business success • Contact internal departments to clarify and gather information to respond to customer inquiries
Status: Active