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Posting Number: 13029
Area: Other
Posting Agency: Watton Employment Services Inc./Northumberland
Application Method: Email your resume to: Recruit.Oshawa@concentrix.com

Note: Please Apply for a job only in the manner specified Failure to do so may result in your application not being properly considered for the position.
Submit Application By: 08-Mar-2019
Job Type: Sales and service occupations
Student Job: No
Job Title: Bilingual Customer Care Ambassador
Job Description: As a part of the Customer Care Team, you represent one of our leading automotive clients. The Bilingual Customer Care Ambassador is the first point of contact with current and potential customers and external parties. Responsibilities include answering general customer inquiries, obtaining customer information and data, inputting consumer data and file information. You will be working in partnership with other departments and dealerships as the liaison between our customers and clients. You will participate in an interactive paid training in which you will learn everything you need to know. You will join a fabulous team, a great work environment, a beautiful site and a management team who truly cares.
Number of Positions: 1
Hours per Week: 40.0
Days/Hours of Work: • Make final decision regarding expense of promotional dollars on behalf of the client • Maintain basic knowledge of procedures, product information and online resource tools • Participate in activities designed to improve customer satisfaction and business performance
Training Details: Responsibilities: • Greet customer phone calls in a professional and courteous manner • Contact internal departments to clarify and gather information to respond to customer inquiries• • Contact external parties to assist in providing information and gain clarification • Review individual customer cases providing mediation on behalf of client; Determine customer needs through effective questioning and research
Additional Information: Job is: Permanent Full Time
References Required: No
Void Cheque Required: No
Uniform: No
Job / Location is Wheelchair Accessible: No
Insurance Type: WSIB
Qualifications: What we are looking for: • Fluent in French and English, both verbal and written • We are looking for candidates with a High School Diploma (or equivalent) • Computer proficiency (including knowledge of windows-based applications) • 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial • Excellent communication and problem solving skills is preferred
Working Conditions: What we offer: • Bilingual Signing Bonus; earn an extra $1,000 in your first six months! • Medical, Dental Benefits and Pension Plan • Career Advancement opportunities • Free Parking and Transit accessible • On-Site Cafeteria and Gym Facilities • Some Extras : Employee Events and Social Committee, Free Wi-Fi and Corporate Discounts on everything from tickets and dining to shoes and travel for you and your family!
Status: Active